Refund policy

 

30-Day Refund Policy

At Synora, we stand behind the quality of our products and want our customers to feel confident in their purchase. Please review our refund policy carefully before placing an order.

Eligibility for Refunds

We offer eligible refunds within 30 days of the delivery date. To be considered for a refund:

  • Your request must be submitted within 30 days of receiving your order

  • Proof of purchase (order number and confirmation) is required

  • The issue must fall under one of the eligible refund reasons listed below

Eligible Refund Reasons

Refunds may be issued at our discretion in the following cases:

  • The item arrived damaged or defective

  • The item received was incorrect compared to the order placed

  • The item has a manufacturing defect that affects its intended use

  • The order was lost in transit and confirmed as undeliverable by the carrier

Non-Return Policy

  • We do not accept returns under any circumstances

  • Customers are not required to ship items back to receive an eligible refund

  • Refunds are processed based on documentation and verification only

Non-Refundable Situations

Refunds will not be issued for:

  • Requests submitted after the 30-day window

  • Change of mind or personal preference

  • Normal wear and tear

  • Damage caused by misuse, improper handling, or failure to follow care instructions

  • Minor cosmetic variations that do not affect product performance

How to Request a Refund

To request a refund, please contact us at official.synora@gmail.com with the following information:

  • Order number

  • A brief explanation of the issue

  • Clear photos or videos showing the problem (if applicable)

Our support team will review your request and respond within 2–5 business days.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

  • Shipping fees (if applicable) are non-refundable

Final Decision

All refund requests are reviewed on a case-by-case basis, and Synora reserves the right to approve or deny refunds in accordance with this policy.